Privacy Policy

StyleCliq ("we", "our", "us", or the "Company") operates the StyleCliq mobile application (Android and iOS) and website https://stylecliq.com (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Services.

This Privacy Policy applies to all users of our beauty and salon booking platform, including customers booking services and salon/barber professionals offering services.

By downloading, installing, or using our app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

Company Information:

• Company Name: StyleCliq

• Address: Old Town, Bhubaneswar, Odisha, India

• Email: support@stylecliq.in

• Phone: +91 9348839934

We collect different types of information to provide and improve our Services:

PERSONAL INFORMATION (Provided by You):

• Account Information: Full name, email address, phone number (required for registration)

• Profile Information: Profile photo, date of birth, gender preference

• Address Information: Saved addresses for service delivery

• Communication Data: Messages exchanged with service providers, support tickets

PAYMENT & FINANCIAL INFORMATION:

• We use Razorpay as our payment gateway to process online payments securely

• Payment method details (card number, UPI ID, wallet information) are collected and processed directly by Razorpay

• We receive only transaction confirmation, payment status, and payment identifiers from Razorpay

• We do NOT store complete credit/debit card numbers, CVV, or banking passwords on our servers

• Transaction history and booking payment records are stored for service fulfillment and refunds

AUTOMATICALLY COLLECTED INFORMATION:

• Device Information: Device model, operating system version, unique device identifiers (Android ID, Advertising ID)

• Log Data: IP address, app version, crash reports, feature usage statistics

• Location Data: Precise GPS location (only when you grant permission) to show nearby salons and calculate distances

• Cookies & Similar Technologies: Session cookies, analytics cookies on our website

BOOKING & SERVICE DATA:

• Service history: Past bookings, appointments, services availed

• Reviews and ratings you provide

• Preferences: Favorite salons, preferred stylists, service preferences

Our app requests access to your device's precise location for the following purposes:

WHY WE NEED LOCATION:

• To display salons and barbershops near your current location

• To calculate distance and estimated travel time to service providers

• To help you find the closest available appointments

• To provide location-based search results and recommendations

HOW WE COLLECT LOCATION:

• We request ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION permissions on Android

• Location is collected only when you explicitly grant permission

• Location data is collected only when the app is in use (foreground)

• We do NOT collect location data in the background

YOUR CONTROL:

• You can deny location permission and still use the app with manual location entry

• You can revoke location permission anytime through your device settings

• Denying location permission will disable "nearby" sorting and automatic location detection

We do not share your precise location data with third parties except service providers you choose to book with.

We use Razorpay (https://www.razorpay.com) as our payment gateway partner to process online payments securely.

PAYMENT METHODS SUPPORTED:

• Credit/Debit Cards (Visa, Mastercard, RuPay)

• UPI (Google Pay, PhonePe, Paytm, etc.)

• Net Banking

• Wallets (Paytm, PhonePe, etc.)

HOW PAYMENT DATA IS HANDLED:

• When you make an online payment, Razorpay's hosted checkout securely collects the payment details

• Your card details, CVV, OTP, and banking credentials are entered directly on Razorpay's payment interface

• Razorpay states that it is PCI DSS certified for card transaction and payment-data security

• We receive only: Transaction ID, payment status (success/failed), amount, and last 4 digits of card (for display)

• Complete payment credentials are NEVER transmitted to or stored on StyleCliq servers

DATA WE STORE:

• Transaction reference ID (for order tracking and refunds)

• Payment amount and currency

• Payment status and timestamp

• Partial card identifier (last 4 digits only, for your reference)

• UPI ID format (for displaying payment method used)

REFUNDS:

• Refund requests for online payments are processed through Razorpay

• Refunds are credited to the original payment method

• Refund processing time depends on your bank (5-7 business days typically)

For Razorpay's privacy practices, please visit: https://www.razorpay.com/docs/legal/privacy/

We use the collected information for the following purposes:

SERVICE DELIVERY:

• To create and manage your user account

• To process and confirm salon/barbershop bookings

• To connect you with service providers (salons, barbers, stylists)

• To process payments and refunds

• To send booking confirmations, reminders, and updates via SMS/email/push notifications

PERSONALIZATION:

• To show relevant salons and services based on your location and preferences

• To recommend services based on your booking history

• To display personalized offers and promotions

COMMUNICATION:

• To respond to your customer support inquiries

• To send important service updates and policy changes

• To send promotional communications (only with your consent, easily opt-out anytime)

ANALYTICS & IMPROVEMENT:

• To analyze usage patterns and improve app features

• To fix bugs and optimize performance

• To conduct research and develop new features

LEGAL & SECURITY:

• To detect and prevent fraud, abuse, and unauthorized access

• To comply with legal obligations and government requests

• To enforce our Terms of Service

• To protect the safety and security of our users and services

We share your information only in the following circumstances:

WITH SERVICE PROVIDERS (Salons/Barbers):

• When you make a booking, we share your name, phone number, and booking details with the salon/barber

• This is necessary for them to provide the service you requested

• Service providers are contractually obligated to protect your information

WITH PAYMENT PROCESSORS:

• Razorpay receives payment information directly from you to process online transactions

• We share booking amount and order reference for payment reconciliation

WITH ANALYTICS PARTNERS:

• We use Google Analytics and Firebase to understand app usage

• This data is anonymized and aggregated

• We do not share personally identifiable information for advertising purposes

WITH LEGAL AUTHORITIES:

• When required by law, court order, or government regulation

• To protect our legal rights, safety, or property

• To investigate suspected fraud or violations of our terms

BUSINESS TRANSFERS:

• In case of merger, acquisition, or sale of assets, your information may be transferred

• You will be notified via email or prominent app notice before any such transfer

WE DO NOT:

• Sell your personal information to third parties

• Share your data with advertisers for targeted advertising

• Provide your information to data brokers

We implement industry-standard security measures to protect your information:

TECHNICAL SAFEGUARDS:

• All data transmission is encrypted using TLS/SSL (HTTPS)

• Sensitive data is encrypted at rest in our databases

• We use secure cloud infrastructure (AWS/Google Cloud) with enterprise-grade security

• Regular security audits and vulnerability assessments

• Automated threat detection and monitoring systems

PAYMENT SECURITY:

• Online payment processing is handled by Razorpay through its secure hosted checkout

• We never store complete card numbers, CVV, or banking passwords

• All payment pages are served over secure HTTPS connections

ACCESS CONTROLS:

• Strict role-based access to user data within our team

• Multi-factor authentication for administrative access

• Regular access reviews and audit logs

INCIDENT RESPONSE:

• We have procedures in place to detect and respond to data breaches

• In case of a breach affecting your personal data, we will notify you as required by law

LIMITATIONS:

• No method of transmission over the Internet is 100% secure

• While we strive to protect your information, we cannot guarantee absolute security

• You are responsible for keeping your account credentials secure

You have the following rights regarding your personal information:

ACCESS & PORTABILITY:

• Request a copy of your personal data we hold

• Receive your data in a portable, machine-readable format

• Contact us at support@stylecliq.in to submit a data access request

CORRECTION:

• Update or correct your profile information anytime through the app

• Contact us to correct any information you cannot update yourself

DELETION (Right to be Forgotten):

• Request deletion of your account and associated personal data

• Use the "Delete Account" option in app settings, or email support@stylecliq.in

• Some data may be retained for legal/compliance purposes (transaction records, tax requirements)

• Deletion requests are processed within 30 days

OPT-OUT CHOICES:

• Marketing Communications: Unsubscribe link in every email, or toggle off in app settings

• Push Notifications: Disable through your device settings or app settings

• Location Access: Revoke permission through device settings

WITHDRAW CONSENT:

• You can withdraw consent for data processing where consent is the legal basis

• This may affect your ability to use certain features of our Services

HOW TO EXERCISE YOUR RIGHTS:

• Email: support@stylecliq.in (subject: Privacy Request)

• In-App: Settings > Privacy > Your Data

• Phone: +91 9348839934

• We will respond to requests within 30 days

We retain your information based on the following criteria:

ACCOUNT DATA:

• Retained as long as your account is active

• Deleted within 30 days of account deletion request (except as noted below)

BOOKING & TRANSACTION RECORDS:

• Retained for 7 years after the transaction (legal and tax compliance requirements)

• This includes payment records, invoices, and service history

COMMUNICATION LOGS:

• Customer support conversations: Retained for 3 years for service quality

• Marketing consent records: Retained as long as relevant for compliance

ANALYTICS DATA:

• Anonymized usage data: Retained indefinitely for service improvement

• Raw logs: Retained for 90 days for debugging and security

LEGAL HOLDS:

• Data required for ongoing legal proceedings is retained until resolution

AFTER DELETION:

• Personal identifiers are removed or anonymized

• Aggregated, anonymized data may be retained for analytics

• Backup copies are purged within 90 days of deletion

Our Services are not directed to children under the age of 13 (or 16 in some jurisdictions).

OUR POLICY:

• We do not knowingly collect personal information from children under 13

• Users must be at least 13 years old to create an account

• Users under 18 should use the Services under parental supervision

IF WE DISCOVER CHILD DATA:

• If we become aware that we have collected personal information from a child under 13, we will delete it immediately

• We will also notify the parent or guardian if contact information is available

PARENTAL ACTIONS:

• If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@stylecliq.in

• We will take steps to remove the information from our systems

Our app integrates with and may contain links to third-party services:

INTEGRATED SERVICES:

• Razorpay: Online payment processing (https://www.razorpay.com/docs/legal/privacy/)

• Google Maps: Location services and maps (https://policies.google.com/privacy)

• Firebase: Push notifications and analytics (https://firebase.google.com/support/privacy)

• SMS Gateways: For OTP and booking notifications

SOCIAL LOGIN:

• We may offer login via Google or other social providers

• When you use social login, we receive basic profile information (name, email, profile picture)

• We do not post to your social media accounts

EXTERNAL LINKS:

• Our app may contain links to external websites or services

• We are not responsible for the privacy practices of third-party sites

• We encourage you to review their privacy policies before providing any personal information

SERVICE PROVIDER PROFILES:

• Salon and barber profiles may include links to their social media or websites

• These are independent businesses with their own privacy practices

Our Services are primarily operated from India. Your information may be processed in India and other countries where our service providers operate.

DATA LOCATION:

• Primary data storage: India (AWS/Google Cloud data centers)

• Some services (analytics, crash reporting) may process data in other countries

SAFEGUARDS:

• When transferring data internationally, we ensure appropriate safeguards are in place

• Our service providers are contractually obligated to protect your data

• We comply with applicable data protection laws for international transfers

INDIAN USERS:

• We comply with the Information Technology Act, 2000 and related rules

• We follow reasonable security practices as required under Indian law

INTERNATIONAL USERS:

• By using our Services from outside India, you consent to the transfer of your information to India

• We will protect your information in accordance with this Privacy Policy regardless of where it is processed

Our app may request the following permissions:

REQUIRED PERMISSIONS:

• Internet Access: To connect to our servers and process bookings

• Network State: To detect connectivity and optimize performance

OPTIONAL PERMISSIONS:

• Location (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION): To show nearby salons - you can deny and enter location manually

• Camera: Only if you choose to take a photo for your profile - you can deny and upload from gallery

• Storage/Photos: To upload profile pictures or share content - requires your approval each time

• Push Notifications: To receive booking reminders and updates - can be disabled in settings

HOW TO MANAGE PERMISSIONS:

• Android: Settings > Apps > StyleCliq > Permissions

• iOS: Settings > StyleCliq

• You can revoke any permission at any time

• Revoking permissions may limit certain app features

PUSH NOTIFICATIONS:

• We send notifications for: Booking confirmations, reminders, status updates, promotional offers

• You can customize notification preferences in app settings

• Promotional notifications can be disabled while keeping essential booking notifications

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

HOW WE NOTIFY YOU:

• Significant changes: In-app notification, email notification, and updated policy on our website

• Minor changes: Updated policy posted in the app and on our website

EFFECTIVE DATE:

• Changes become effective when posted unless otherwise stated

• Continued use of our Services after changes constitutes acceptance

VERSION HISTORY:

• Current Version: 2.0

• Last Updated: January 16, 2026

• Previous versions available upon request

REVIEW RECOMMENDATION:

• We encourage you to review this policy periodically

• The "Last Updated" date at the top indicates when the policy was last revised

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

GENERAL INQUIRIES:

• Email: support@stylecliq.in

• Phone: +91 9348839934

• Address: Old Town, Bhubaneswar, Odisha, India – 751002

PRIVACY REQUESTS:

• Email: support@stylecliq.in (subject line: "Privacy Request")

• Include your registered email/phone number for verification

• Specify the type of request (access, correction, deletion, etc.)

DATA PROTECTION OFFICER:

• Email: support@stylecliq.in

• For matters related to data protection and privacy compliance

RESPONSE TIME:

• We aim to respond to all privacy-related inquiries within 48 hours

• Data access/deletion requests are processed within 30 days

GRIEVANCE OFFICER (As per Indian IT Rules):

• Name: StyleCliq Support Team

• Email: support@stylecliq.in

• Phone: +91 9348839934

• Grievances will be addressed within 30 days of receipt

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

CONTRACTUAL NECESSITY:

• Processing your bookings and payments

• Creating and managing your account

• Communicating about your bookings

LEGITIMATE INTERESTS:

• Improving our Services and user experience

• Preventing fraud and ensuring security

• Analytics and aggregate reporting

CONSENT:

• Marketing and promotional communications

• Non-essential cookies and tracking

• Access to optional device features (camera, photos)

LEGAL OBLIGATION:

• Complying with tax and financial regulations

• Responding to lawful government requests

• Maintaining records as required by law

You can withdraw consent at any time for processing based on consent, without affecting the lawfulness of processing before withdrawal.